PROVIDE TOP QUALITY CUSTOMER SERVICE / PROVIDE TOP QUALITY SAFETY / AVOID LEGAL INQUISITIONS
Gate spent years sending Deaf employees and consumers to hotels around the country, and we came to one invariable conclusion, HOTELS ARE NOT PREPARED FOR DEAF CONSUMERS. 95% of hotels Gate used did not provide even mediocre level customer service to the Deaf, and over 80% of the hotels we accessed did not have proper accessibility for Deaf and Hard of Hearing Consumers, putting them at risk for a lawsuit. These consistent problems, and regular inconveniences for our company led our organization to take an active role in assisting hotels in educating their employees, improving customer service, and updating each hotel's Deaf accommodations. The result? Better services and protection from legal ramifications of improper services.
YOUR HOTEL IS LIKELY AT RISK!
THE PROCESS:
- Extensive Hotel Assessment (Evaluation over a 24 hr. period)
- Accessibility Summation Provided to Hotel Manager
- Meeting with Management
- Hotel Employee Education
- Reassessment
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SUMMATION:
- Each assessment is individualized to your hotel or hotel chain
- Each assessment is conducted by a Deaf and Hearing Consumer
- Each assessment is thorough covering the entire service area of the hotel
- Each assessment covers personal interaction with staff
- Each assessment analyzes installed and mobile accessibility equipment
- Each follow-up workshop is individualized and interactive
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